Services

Customer Service

Customer Service

A fitting luminaire, lamp, or chandelier is the crown jewel of any interior. Are you looking for the right lighting for your interior? PROLUMENA, a trained team of consultants and retailers, is available to you individually. We are ready to provide you with our wide experience and so help you choose the most beautiful and most suitable lighting accessory for your home or representative space. Do you want us to supply lighting for a whole project? Do you wish to design and manufacture a tailor-made luminaire? Arrange a meeting and our counselor will be ready to take care of you. We have prepared comprehensive services for you, including expert advice, projects, sales, shipping, installation and subsequent professional maintenance of the lighting.

Thank you for your trust. We consider you a partner in the process of creating light and beauty. We look forward to welcoming you to our PROLUMENA sales gallery.

Installation

Installation

All luminaires are handled professionally. We work cleanly and quickly. We provide the attention and care that your light jewel deserves. You can rely on us.

If interested, you can have a look at the projects we have carried out.

Our Projects

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Project Management

Project Management

We are in a dialogue with you. Tell us your idea and your budget.If desired and if possible, we will visit your premises and determine the style of lighting in cooperation with you. We will choose from a wide range of suitable luminaires. We can plan and visualize the whole project. Lighting can be changed according to your wishes. You will be involved in creating your individual lighting. We will produce and deliver the lighting in time. We will install luminaires reliably on your premises. You can order regular maintenance of your light jewels. A happy customer makes the best advertisement.

Shipping

Shipping

All products purchased at the PROLUMENA sales gallery will be transported safely to your chosen destination. We work with proven partners such as FedEx, DHL and UPS. We arrange air and sea transportation according to your wishes. If desired, we will provide a certificate of origin.

Packaging

Packaging

Hand-made luminaires, glass and crystal require special care during transport. We pack each purchased product appropriately according to its properties. We have transported thousands of luminaires and have developed our own proven packaging method that safely protects against damage.

Professional cleaning

Professional cleaning

What you gain:

  • The most suitable, material-friendly highend cleaning technology used with each lighting
  • On-site cleaning
  • Uninterrupted operation of your business
  • A perfect shimmer and shine of glass and crystal trimmings cleaned in an ultrasonic washing machine
  • Minor repairs made during the cleaning process (consulted with you first)

Are you interested in a non-binding calculation for the cleaning of your luminaire?

I want to make an inquiry

We are looking forward to your order.

Chandelier Rental

Chandelier Rental

Do you need to add the shine and beauty of a master-glass craft to your unique planned event? The right luminaire creates an eye-catching shop window, enriches a fashion show, fine-tunes your photoshoot. The variety of items for rent is regularly refreshed. If you are interested in our current offer, please contact us. Rental rates are contractual, depending on the type of lighting and loan period. The rental can also include transport and professional assembly.

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Wholesale and Retail

Wholesale and Retail

PROLUMENA is mainly a wholesale supplier to professionals in different regions of the European Union. Thanks to this we can also offer interesting conditions to end customers. You can become a wholesale customer if you work with luminaires professionally, which means you sell them, run a design studio, you are an architect, etc.

Are you interested in establishing business cooperation with us?

Please contact us

Contact info

Prolumena s.r.o.
Na Vyhlídce 73
360 01 Karlovy Vary
Czech Republic

Opening Hours:
Mon. to Fri. 11:00 a.m. - 5:00 p.m.
Saturday 11:00 a.m. - 3:00 p.m.
Sunday: closed

GPS: 12° 53' 22,897" E 50° 13' 17,26" N

IČ: 2636 6193 UID: CZ 263 661 93

Statutory body: Entry in the Commercial Register maintained by the Regional Court in Plzeň Section C, File 15730

IBAN EUR payment: CZ0703000000000214790845
IBAN CZK payment: CZ0403000000000214790802
SWIFT / BIC code CEKOCZPP

CSOB / Ceskoslovenska obchodni banka, a.s.
Radlicka 333/150
150 57
Praha 5
Czech Republic

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