FAQ

What is the difference in the quality of the crystals?

Some chandeliers can be ordered with different crystals. There are different quality classes, which are also noticeable in the price. The higher the quality of the crystals, the cleaner the transparency is and the more intense the color glow and sparkling that the crystals produce. You can get the best impression of that when you visit our store, where you can see and examine sensually real each crystal type and every quality class.

Can I view other products from your offer online?

Yes, you'll find our comprehensive offer of more than 20000 chandeliers and lamps on this page: www.prolumena.net

How can I buy and order a chandelier?

Many of the offered chandeliers we have in our shop in stock. Otherwise, orders are possible by mail or telephone. Just send us your contact details, then you will immediately receive all the documents necessary for the purchase.

How can I pay?

In our store, payment is possible in cash or by credit card. Online is the possibility to pay by card, transfer or PayPal. You will receive all detailed data for these payment transactions by e-mail.

Do you have an online shop?

Yes, we offer a very small selection of our products in an online-shop. Address: www.prolumena-eshop.com

Where can I find your terms and conditions?

You can find our general terms and conditions here:   terms and conditions of PROLUMENA

Contact info

Prolumena s.r.o.
Na Vyhlídce 73
360 01 Karlovy Vary
Czech Republic

Opening Hours:
Mon. to Fri. 10:00 a.m. - 6:00 p.m.
Saturday 10:00 a.m. - 4:30 p.m.
Sunday: closed

GPS: 12° 53' 22,897" E 50° 13' 17,26" N

IČ: 2636 6193 UID: CZ 263 661 93

Statutory body: Entry in the Commercial Register maintained by the Regional Court in Plzeň Section C, File 15730

IBAN EUR payment: CZ0703000000000214790845
IBAN CZK payment: CZ0403000000000214790802
SWIFT / BIC code CEKOCZPP

CSOB / Ceskoslovenska obchodni banka, a.s.
Radlicka 333/150
150 57
Praha 5
Czech Republic

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